Our virtual medical assistants handle prior authorizations, scheduling, patient communication, and administrative tasks — so your front desk and clinical staff can focus on patient care.
The average physician spends 2 hours per day on administrative tasks — prior authorizations, referrals, patient callbacks, and paperwork. That is time not spent with patients, and revenue not generated. Virtual medical assistants change that equation entirely.
Our trained VMAs integrate seamlessly with your EHR and practice workflow. They become an extension of your team — available during your hours, trained on your protocols, and fluent in your specialty's requirements.
Every detail handled by certified professionals — so you can focus on patient care, not paperwork.
We initiate, track, and follow up on all prior authorization requests — logging approvals in your EHR and alerting your team before the appointment.
Outbound and inbound scheduling support — including new patient intake, follow-up booking, and recall management based on your scheduling rules.
Appointment reminders, lab result notifications, and balance due calls — handled professionally under your practice name and protocols.
Referral requests sent to specialists, referral tracking, and results follow-up — closing the loop on every patient referral in your system.
Refill authorization requests processed and routed to providers for approval, with patient notification upon completion.
Data entry, chart prep, and documentation support — freeing your clinical team to focus on patient-facing care rather than system administration.
A proven, systematic process that maximizes collections at every step of the revenue cycle.
We learn your EHR, scheduling system, authorization protocols, and communication preferences — typically completed in 3–5 days.
Daily tasks assigned via your preferred system. VMAs work your queue during your hours, in your time zone.
Prior auths, scheduling, patient calls, and documentation handled consistently and accurately within agreed SLAs.
End-of-day reports show tasks completed, auths obtained, appointments scheduled, and items requiring provider attention.
Common questions about our virtual assistant services from healthcare providers nationwide.
Yes. We assign VMAs who have experience in your specialty and train them on your specific protocols, payer requirements, and EHR system before they begin working your accounts.
VMAs work during your specified business hours in your time zone. Coverage can range from 20 to 40+ hours per week depending on your practice's needs.
Yes, with your authorization. We set up secure, role-based EHR access following your practice's security protocols. All access is logged and can be revoked instantly.
For most practices, VMAs are fully operational within 3–5 business days. More complex onboarding with custom workflows may take up to 2 weeks.